This post originally appeared on the blog of the Las Vegas chapter of the Public Relations Society of America (PRSA)
It’s easy to take an order: we need 10 influencers at this next venue launch in two weeks.
Teams mobilize. Ten creators attend. Content goes live over a two-day period. The box has been checked.
But did that approach actually produce the desired outcome? And what was the audience experience—scrolling through a sea of nearly identical content on their For You Page?
As communicators, how can we move PR teams out of being order takers, arms and legs if you will, and into strategic partners, peeling back the layers to get to the heart of the ask—and the real why of it all?
That lesson feels especially relevant in hospitality and food and beverage influencer partnerships today.
Most influencer campaigns follow a familiar checklist: build a creator list, negotiate deliverables, host an event, generate posts and calculate reach. But completing the checklist does not necessarily mean the work moved the needle.
Here’s how to reframe influencer partnerships by asking our favorite question: why?
Clients or internal leaders may communicate their needs through tactics, asking for an influencer event, a certain number of posts, a TikTok campaign or creators above a specific follower threshold.
But those requests are often only the surface expression of a deeper goal.
Maybe the priority is filling reservations during a slower period, creating momentum around an opening, reaching a younger audience or rebuilding excitement about an already established venue.
Our role is to get beneath the request and understand the outcome behind it.
It typically starts with “why?” and is followed with: What does success actually look like? Can we achieve this by hosting an event or one-offs? What would make leadership feel genuinely excited about the investment? What would make the campaign feel bigger than a collection of contracted posts? How will the wider marketing organization be engaging with and utilizing this content?
Influencer strategies tend to be much stronger once those questions are answered.
The best influencer content should capture attention and inspire action. Whether that’s by clicking out to make a reservation, attending an event, trying a new menu, booking a stay or reconsidering how someone views the brand.
Not every campaign needs to drive an immediate transaction, and oftentimes they won’t, but every campaign should have a clear purpose.
Once the purpose is identified and agreed upon, communicators can determine who the end target is, which platform makes the most sense, and the appropriate influencer to act as a conduit.
Brands should be clear about the message and desired outcomes, but they should not dictate every creative choice. Creators understand the formats, hooks, humor and storylines that resonate with their audiences. That knowledge is part of what the brand is leveraging by engaging in a paid or trade partnership.
The role of a comms team is to provide the strategic foundation: the audience, objective, key message, required facts and brand guardrails. Their job is to translate these baselines into content people will actually choose to watch and engage with.
Creative freedom does not mean operating without direction. It means trusting the creator to find the strongest route to the intended destination.
And, frankly, it’s time for brands to stop nitpicking every frame of influencer content and allow it to reflect the authentic style and voice of the creator.
More creators do not automatically produce more influence.
When dozens of people attend the same preview, capture the same dishes and publish similar content at the same time, audiences quickly recognize the campaign–and they are calling it out. Instead of creating discovery, the volume can make the experience feel manufactured.
Smaller, more bespoke hostings can often produce stronger results. And influencers more and more are asking for one-off experiences, not only to create higher quality content, but to lean into exclusivity and first-looks.
A thoughtfully curated dinner, bespoke itinerary or meaningful access to a chef, founder or creative leader gives influencers a stronger story to experience and tell. It also gives the creator room to find a distinct POV and theme for their content.
The goal should not be to occupy as much of the feed as possible. It should be to give the right storytellers something meaningful enough that their audiences want to act on it.
Did we merely deliver what was requested, or did we peel back the layers to uncover what the stakeholder truly wanted? Did we generate content, or did we create something capable of changing perceptions and moving people to action?
Going beyond checking boxes does not require a bigger campaign or larger budget. It requires a more intentional one.
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