Why Holiday Planning for Your Brand Starts Now (A Look at Pinterest’s Holiday Marketing Guide)

Why Holiday Planning for Your Brand Starts Now (A Look at Pinterest’s Holiday Marketing Guide)

September 17, 2025
While many of us might still be lamenting the lingering summer-to-fall heat, which is becoming increasingly common in the Southwest, Pinterest is getting a jump on holiday trends, and it’s time for brands to do the same. Some may ask, “Why so soon?” But Pinterest views it as essential for brands. And MassMedia agrees: the sooner you can plan content and messaging to encourage audiences to keep your brand top of mind, the better.
 
Data shows that Pinterest audiences start planning for the holidays on the platform earlier than on others, with 46% of users using it as a platform to curate gift lists, typically starting as early as October 1st. Additionally, 41% of users plan holiday purchases beginning as early as August, and that spikes to 80% by October.
 
Some additional highlights from the report include:
  • Pinners spend 36% more on the holidays than people who don’t use Pinterest.
  • 10 new boards are created per second on Pinterest during the season.
  • 69% of Pinners are open to trying new brands for the festive season.
So what does this mean for your brand?It means it’s time to think about how your brand will show up on the platform and helping audiences discover what you have to offer and why you should be top of mind during the holiday season.
 
But what does that look like? And where should you start? Kick It into High Gear Now: The best time to start is earlier than you think. According to Pinterest, users save gift ideas every six seconds on the platform from October through December. If your brand is prepared, you’ll have the opportunity to get in front of audiences as wishlists (both personal and for others) take shape, increasing the likelihood that your brand is top of mind when the opportunity arises.
 
Personalize for What Your Audience Needs: People use Pinterest as a search engine, so meet them where they’re searching. Curate boards that address their questions or searches, such as “Gifts for Him,” “White Elephant Gift Ideas,” “Gifts for Mom,” “Holiday Decor Ideas,” or even “Office Gifts.” Whatever niche your brand serves, you know what your customers are looking out for, so leverage insights when planning upcoming content and boards to be what they need.If you’re ready to discuss next steps for your brand’s holiday campaigns and priorities, reach out to our team to learn how we can help. Get the guide here, and watch Pinterest’s webinar on jumpstarting your holiday performance here.

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The Intersection of Brand Storytelling and Cultural Trends

The Intersection of Brand Storytelling and Cultural Trends

August 21, 2025

The difference between being noticed and being overlooked often comes down to one thing: storytelling that connects with cultural trends and captivates both media and consumers alike. At its core, public relations isn’t just about press releases and media lists — it’s about finding the story that resonates with people right now.

As a go-to Las Vegas PR agency, we’ve seen firsthand how brands that master this intersection elevate their visibility, credibility and audience connection. 

 

Why Storytelling Matters More Than Ever

Every brand and company has a story, but not every brand knows how to tell it. The strongest stories do three things:

  1. Humanize the brand – People connect with people, not faceless corporations. Highlighting employees, customer experiences, or executive journeys makes your brand relatable. And sometimes it takes an outsider to really spot the interesting, quirky and different.
  2. Differentiate the message – While media are inundated with pitches irrelevant to their beats and audiences, your story sets you apart from competitors offering the same product or service. 
  3. Build emotional resonance – A powerful narrative sparks loyalty, making your audience feel something, not just hear something. Every good story is different and focused on emotionally-driven, why can’t a brand narrative be this way?

But good storytelling alone isn’t enough. To truly cut through, it has to be plugged into the cultural conversation.

 

The Role of Cultural and Trends in PR

The zeitgeist is real and trends from viral TikTok challenges to global movements shape the stories people want to hear. Our PR team keeps their ear to the ground when it comes to social media trends and larger cultural movements happen off and online. Done right, it allows brands to:

  • Stay relevant: Aligning with timely topics ensures your brand feels current and connected.This doesn’t mean every brand has to jump on every trend, but knowing what your audiences resonates with, and being ready as a brand to jump, makes for an incredible moment in culture. Timing is everything here–no one loves a brand late to a trend. Either jump in quick, or stay out.
    Amplify reach: Journalists and influencers are already talking about the trend. By joining the conversation authentically, your brand can ride the wave. They’re also looking to file stories on these topics, so it’s a win/win.
  • Position as a leader: By adding your brand’s unique perspective to the conversation, you shift from participant to leader in the category, one that is aware and “of the times.”

 

How to Harness the Intersection

Blending brand storytelling with cultural trends doesn’t happen by accident. It requires a deliberate process of uncovering, aligning, and amplifying. Here’s how we guide brands through it:

  • Start with story mining – Every brand has hidden gems waiting to be told. This could be a founder’s journey, a customer success story, or employee expertise that humanizes the company. Digging deep ensures you have authentic narratives to draw from.
  • Layer in trend mining – Once you’ve identified strong stories, connect them to what’s capturing public attention. Whether it’s a viral social moment, an emerging industry conversation, or a cultural shift, trend alignment amplifies visibility and relevance.
  • Build authentic connections – The key is authenticity. Not every trend is right for every brand. The strongest campaigns happen when your story naturally fits the cultural moment, avoiding opportunism and creating real impact.

 

Ready to Win Big with Story + Trend?

At MassMedia, we specialize in helping brands uncover compelling stories and align them with cultural trends that drive impact. As a trusted PR and marketing agency, we know how to elevate your voice in the right places, at the right time.

Let us help you find your story and help take it to the masses.

Reach out today to see how our public relations firm can put your brand at the center of the conversation.

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Radio or Spotify? Why Smart Marketers are Blending the Best of Both

Radio or Spotify? Why Smart Marketers are Blending the Best of Both

August 1, 2025

Radio or Spotify? Why Smart Marketers are Blending the Best of Both

Traditional radio has been a foundational piece of the media mix for many years. It’s familiar, trusted, and deeply rooted in everyday routines. Radio was for brands that wanted to spread brand awareness and tap into local credibility.

But the way people consume audio has shifted tenfold. Audiences are no longer limited to tuning into their preset stations; they’re streaming curated playlists, listening to their favorite podcasts, and consuming content whenever, wherever. This shift in behavior has made streaming audio platforms like Spotify and Pandora essential for brands looking to connect with their consumers but with measurement.

The Power of Streaming Audio

Brands are globally increasingly investing in streaming audio because it’s a unique combination of personalization and measurement. According to Spotify, the average time spent per day with podcasts by adult listeners is 50 seconds—and that’s projected to increase by 4% to 52 seconds by 2026. Radio, on the other hand, is projected to go in the opposite direction: averaging 1:20 minutes per day in 2024, versus 1:18 minutes per day in 2026.

Advanced Targeting: Unlike radio’s broad reach, platforms like Spotify and Pandora allow for precise targeting by age, gender, location, behavioral interests.

Real-Time Optimization: Streaming campaigns can be adjusted on the fly. Marketers can test creative variations, shift budgets to top-performing audiences, and track KPIs like CTR, completion rates, and conversion events.

Higher Attention & Brand Recall: According to SiriusXM Media, 63% of listeners are more connected to audio ads than other formats. With fewer distractions and a screenless environment, streaming audio earns higher levels of engagement.

Spotify vs. Pandora: Key Differences and Uses Cases

While both platforms are powerhouses of audio advertising with unique capabilities, they serve slightly different purposes depending on campaign goals:

Spotify

  • Use Case: Fantastic for campaigns that are focused on brand-building and immersive storytelling, particularly to millennials and highly engaged audiences.
  • Strengths:
    • Spotify’s podcast network is rapidly growing, making it a key channel for sponsored content or host-read ads.
    • Offers Streaming Ad Insertion (SAI) for dynamic targeting within podcasts, enabling marketers to track impressions and interactions more accurately.
    • Strong playlist and mood targeting, ideal for aligning brands with specific emotions like “Chill” or “Workout”

Pandora

  • Use Case: Ideal for mass reach at a regional or DMA level, especially when pairing with terrestrial radio for a dual-channel strategy.
  • Strengths:
    • Part of SiriusXM Media, Pandora excels at massive scale and offers audio & display bundles, maximizing cross-device exposure.
    • Pandora’s rich first-party data from users allows for refined audience segmentation.
    • Both platforms offer companion banners and interactive ad units, making them the perfect addition to a full funnel strategy.
Radio Still Has Its Role, but Its Best When Integrated
A strong media mix always dominates, and for many campaigns, the best 0performance comes from reach with blending traditional and digital audio. A radio endorsement layered with an audience rich mix can reinforce and strengthen messaging across platforms.
This omnichannel approach helps marketers maximize both incredible scale and tight precision, ensuring they’re not just heard but also remembered.
The Takeaway for Smart Marketers
The most successful brands today are those that embrace both traditional and digital tactics. They’re not stuck in an “either-or” mindset. Instead, they’re partnering with the right digital agency or marketing company to build plans rooted in audience behavior and platform strengths.
Streaming audio isn’t a trend; it’s a daily habit of your audiences daily. And smart, strategic brands know that the real power lies in pairing it with what already works.
So, ask yourself: are you reaching your audience where they really are? If not, it might be time to hit play on something new.

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Corporate Reputation in 2025: From Image to Authenticity

Corporate Reputation in 2025: From Image to Authenticity

July 16, 2025

Corporate Reputation in 2025: From Image to Authenticity 

For years, PR teams have been tasked with shaping how companies look to the outside world. But in today’s business climate – where transparency is constant and trust is fragile – surface-level branding isn’t enough. Stakeholders are asking harder questions: “Does this company practice what it preaches?” “Are their values consistent, or just convenient?” In short: a company’s reputation today is built on character, not image. 

Character vs. Image: What’s the Difference? 

  • Image is how you want to be seen. 
  • Character is who you are – especially when no one’s watching. 

Image can be crafted. Character is revealed – over time, through actions, and especially under pressure. And thanks to social media, employee reviews, and real-time scrutiny, cracks in a company’s character don’t stay hidden for long. 

What is Fueling This Shift? 

This isn’t a branding trend, it’s a deeper change in how companies are judged and trusted. Here’s why corporate character has become a business imperative: 

  • Employees are amplifying internal culture online. Glassdoor reviews, LinkedIn posts, internal leaks, and even posting videos on social media have made workplace culture a public matter. If there’s a disconnect between how a company presents itself and how it treats its people, it will surface. Employees have become some of the brand’s most credible – and visible storytellers. A strong internal culture that aligns with external values builds reputation. A weak culture, on the other hand, can quickly damage it. 
  • Gen Z and younger millennials want proof, not promises. Younger audiences tend to be skeptical of traditional marketing and PR spin. They expect transparency, accountability, and action – particularly on issues like sustainability, DEI, and social impact. They do their homework and are quick to call out performative messaging. They’re not just buying from companies with values – they’re avoiding companies that can’t prove them. Today, corporate character isn’t just about recruitment or retention. It’s a customer acquisition strategy. 
  • Stakeholders are digging deeper than the press release. Media, investors, watchdog groups, and even customers are no longer satisfied with glossy statements. They’re looking for evidence of how a company operates – from how it treats its workers, to where it spends money, to how transparent it is during tough moments. Saying the right thing isn’t enough. You must be doing the right thing. Communications teams must be ready to support honest, nuanced storytelling that reflects progress – not just polish. 
  • One misstep can go viral in hours, while rebuilding trust takes years. A tone-deaf comment, poor crisis response, or leaked internal message can derail a company’s reputation overnight. Public opinion now moves at the speed of social media, and reputational recovery is often slow, expensive, and incomplete. Character, on the other hand, gives your brand a foundation of goodwill. Companies known for walking their talk often get the benefit of the doubt when things go wrong. Those built on image alone? Not so much. 

Where PR Comes In: Building Character You Can Defend 

As communications professionals, we’re no longer just polishing the message – we’re helping shape the foundation behind it. That means: 

  • Audit Before You Announce. Make sure your messaging aligns with internal realities. Are community promises being met? Are sustainability claims backed by data? Is the public message consistent with what’s actually happening?  
  • Align Internal and External Messaging. When a company says one thing to the public and another to its people, the disconnect is obvious, and damaging. Strong PR ensures the employee experience reinforces the brand promise. 
  • Promote Progress, Not Perfection. Audiences are open to imperfection, as long as you’re transparent about where you are and where you’re headed. Acknowledging gaps builds credibility and shows growth. 
  • Help Leadership Communicate with Consistency. From LinkedIn posts to crisis response, leaders should reflect the company’s values in a voice that feels human, not scripted. That’s where PR earns its seat at the table. 

A Fresh Example: Microsoft’s Responsible AI Messaging 

Rather than leaning into hype, Microsoft’s communications around AI emphasize responsibility, safety, and regulation. They position themselves as thoughtful, proactive, and ethics-focused – not just innovative. Contrast that with tech companies that promise “AI will change everything” but avoid tough questions about bias, job loss, or privacy. The difference? One is managing image. The other is demonstrating character. 

 

Trust Takes Time—and Character Builds It 

A strong brand today isn’t just known, it’s believed. When corporate values show up consistently across behavior, communication, and leadership, trust becomes a long-term business advantage. But trust can’t be bought. It must be earned. And that starts with building and communicating a reputation rooted in character, not cosmetics. 

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Father’s Day: International Holiday Messaging Wins Out

Father’s Day: International Holiday Messaging Wins Out

June 19, 2025

Every year, as holidays like Father’s Day or Mother’s Day roll around, many brand feeds start to all blend together with similar messaging, visuals, and content. 

Brands know that nowadays, they need to stand out with their own type of content and style in their everyday posts, but when it comes to holidays, many fall back to a standard we’ve seen year after year.

We’ve all seen these types of posts, typically more polished imagery or videos with copy like: 

  • Surprise Dad with a gift he’ll actually use!
  • Make Mom’s day unforgettable.
  • The perfect gift for the world’s greatest dad.
  • Etc, etc, etc. 

They are all generally well-intentioned messages that have a heart behind them. However, in the push to appeal to everyone and simply say something for the holiday, most brands end up saying the exact same thing.

It’s safe. And it checks the box on the content calendar every year. 

However, generic messaging rarely helps introduce or reinforce what sets the brands apart for the holiday moment. 

For some, Father’s Day is a celebration. For others, it can remind them of an absence, recent loss, or a different family dynamic. There are people with fathers who are no longer with them and are dealing with a sense of grief. Some choose to celebrate their single mothers who helped close the gap. Or those honoring other types of father figures in their lives (uncles, grandparents, mentors, siblings, etc.). 

The reality is that these holidays don’t land the same way for every person they reach.

While brands are aware of these nuances, many have continued with the same safe type of content year in and year out. Granted, there is nothing inherently wrong with that approach, but it rarely moves the audience or builds a connection compared to the brands that find an insight that makes them stand out versus blending in with the sheer noise and volume of content and campaigns around the holiday. 

When brands can connect with their audiences and show how they see their audience in all their nuance, they can add value to the moment and build something that lasts longer than a mass-appeal post or campaign. 

So, how should brands do this? By leaning into intention messaging led by their own strengths as a brand, not a calendar date. 

Father’s Day, Mother’s Day, and all the holidays are not the actual message but an opportunity to say something worth remembering about what your brand can stand for and for who. 

Brands need to ask themselves, “What does this moment look like for our brand?” rather than simply “What are we posting for Father’s Day?” 

When brands lead with intention versus expectation, the results can be memorable. 

Below are a couple of recent examples that left an impression: 

Kraft’s 14-Karat Macaroni Necklace for Mom: Kraft started with the idea that every Mother’s Day, kids show their appreciation with arts and crafts projects with the dry noodles to makeshift a ‘macaroni necklace’ for their moms.

“To commemorate the mutual love kids and mom share over macaroni, we are creating the only ‘blue box’ she needs this Mother’s Day,” said Todd Kaplan, Chief Marketing Officer, North America at The Kraft Heinz Company

Knowing that insight and trend from years past, they worked to create a limited drop of a solid gold Kraft Mac & Cheese Forever Macaroni Necklace with jewelry brand Ring Concierge. 

Kraft only posted about the launch twice on their own pages, with a low price of just $25, and they sold out instantly. 

DoorDash’s Redefining Father’s Day Gifting: Last year’s campaign for the delivery app was led by nine DoorDash partners to show how the creators celebrate the dads in their lives. 

The goal was to help customers ‘rethink the approach to gifting, putting the focus on cherishing time with family,’ and show how DoorDash could deliver 1) personalized and quality gifts available on the app for the creator’s dads and 2) allow for more time with the family by bringing their gifts to their front doors.

While DoorDash never posted the campaign to its channels, the campaign and content worked by driving conversations and awareness with nearly 17 million organic and paid impressions and positive sentiment in the creator’s comments for the brand, which left a lasting impact.

The examples above showcase some of the larger campaigns seen on social media, but that doesn’t mean that brands without those resources can’t create memorable or impactful content or messaging with their own audiences.

Ready to start creating content that drives results for your brand? Contact us!

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What Does a PR Agency Do? (and why the best external PR teams are experts not vendors)

What Does a PR Agency Do? (and why the best external PR teams are experts not vendors)

June 6, 2025

There’s a common misconception about what a PR agency actually does. People often imagine media contacts on speed dial, someone who can “get a press release out,” or a team that reacts to crises with a polished statement and a hopeful smile. In reality, public relations—when done well—is much more layered, much more strategic, and infinitely more valuable than a press hit or a short-term visibility boost.

At its core, public relations is about reputation. It’s about relationships—with your customers, your stakeholders, your industry, and the public. And a PR agency’s role is to help you manage, shape, and protect those relationships with intention. But the real value of a PR agency doesn’t come from simply hiring one—it comes from how you use it. Because a PR agency is not a vendor. It’s a partner. And when you treat it like one, that’s when the real transformation begins.

That’s where we come in.

We don’t just pitch stories or write press releases (although we’re pretty great at that). We immerse ourselves in our clients’ business goals, their challenges, their values. We learn the nuances of their market. We assess where they’ve been and where they want to go. Then we build a roadmap that aligns communication with trajectory—because PR is not a one-off tactic; it’s a business tool.

Sometimes that roadmap includes proactive media outreach and thought leadership. Other times it includes crisis communications, internal messaging, stakeholder engagement, or community visibility. Often, it includes all of the above—woven together into a strategy that ensures the brand doesn’t just make noise, but says something meaningful.

In Las Vegas and throughout the Southwest, this kind of strategic communications is especially critical. Our markets are fast-moving, interconnected, and filled with people who value authenticity. The way a brand shows up in the media, in the community, and in conversations matters deeply. That’s why we don’t operate at the surface level. We go deep—helping our clients craft narratives that reflect who they truly are and then amplifying those narratives through the right channels at the right time.

But again, that impact only happens when the relationship is built on trust and collaboration. The best agency relationships aren’t transactional—they’re transformative. That means access, alignment, and shared ambition. We can’t be expected to do our best work if we’re kept on the sidelines, only looped in once decisions have already been made. We thrive when we’re embedded, consulted early, and empowered to bring insight—not just output.

And we don’t just want to “get you press.” We want to protect your reputation, elevate your voice, and create lasting momentum. We want to help you think bigger about how communication touches every part of your business. Because it does. From the way your CEO speaks to investors to the way your frontline employees talk about the brand, communication either strengthens your business or weakens it. There is no neutral.

If you’re looking for a PR agency in Las Vegas—or anywhere across the Southwest—what you should really be looking for is a team that doesn’t just work for you, but with you. A team that brings not only tactical support, but strategic foresight. A team that understands when to lead, when to advise, and when to push back in service of your brand’s best interest.

That’s what we do. That’s what the right PR agency does. And if you’re ready to stop outsourcing communication and start managing it—really managing it—then you’re ready for a partner, not a vendor.

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Front and Center: Lessons from the 2025 TV Upfronts

Front and Center: Lessons from the 2025 TV Upfronts

May 19, 2025

Upfronts 2025:

The 2025 TV Upfronts made one thing clear: the media landscape isn’t just evolving, it’s running into a new era. Held across multiple New York venues last week, this year’s presentations were less about fall lineups and more about future-proofing. From streaming giants flexing their ad tech muscles to networks doubling down on live sports and diverse audiences, the week was a whirlwind of strategy, spectacle, and subtle power plays. Whether you’re a media buyer, marketer, or just trying to keep up, here’s what stood out, and what it all means for the future of television.

Netflix Is Here To Take Center Stage:

At the 2025 TV Upfronts, Netflix introduced a bold new vision for advertising on its platform, centered around AI-driven innovation and first-party data. One of the headline updates was the integration of generative AI to create immersive, context-aware ads. These ads can appear organically within content—such as product placements in scenes inspired by shows like Stranger Things, or surface during pause screens with interactive elements. Netflix aims to make advertising feel less intrusive and more engaging, with a phased rollout beginning in late 2025.

In addition to the tech upgrades, Netflix emphasized its growing ad-supported tier, now reaching 94 million monthly active users, more than double from the previous year. This rapid growth, combined with Netflix’s rich first-party data, positions the company to offer highly personalized and effective ad targeting. The message to advertisers was clear: Netflix is no longer just a streaming juggernaut, it’s a serious player in the ad tech space, blending innovation, scale, and storytelling to redefine what streaming advertising can be.

Content Creators Drew Significant Attention:

At the 2025 Upfronts, creators took center stage, signaling a significant shift in advertising strategies. Platforms like YouTube, TikTok, and Meta emphasized the role of influencers and content creators in connecting with audiences, particularly Gen Z. YouTube’s Brandcast event featured creators such as MrBeast, IShowSpeed, and Sean Evans, highlighting the platform’s commitment to creator-driven content. Similarly, TikTok and Meta showcased their investments in creator partnerships, underscoring the importance of authentic, relatable content in today’s advertising landscape.

This focus on creators reflects a broader industry trend where advertisers recognize the value of influencer-led campaigns in driving engagement and brand loyalty. By integrating creators into their core marketing strategies, brands aim to foster deeper connections with consumers through personalized and immersive experiences. The 2025 presentations underscored that in the evolving media environment, creators are not just supplementary assets but central figures in shaping the future of advertising.

HBO Rebrand…Again:

Warner Bros. Discovery (WBD) announced a major shift in its streaming strategy by reintroducing the “HBO Max” branding, reversing a previous decision to drop “HBO” from the name. The move is intended to reinforce the platform’s association with high-quality content that HBO is known for, distancing it from more generalized entertainment offerings. A sleek monochrome logo accompanied the rebrand, along with appearances by stars from hit HBO series, underscoring the company’s renewed focus on premium storytelling and its most acclaimed properties.

As expected, the rebrand sparked plenty of social media mockery, after all, it marks the fourth name change for HBO’s streaming platform in just five years. Still, credit to HBO for embracing the chaos. Max updated its bio on X (still widely known as Twitter) to “these rebrands are trying to murder me,” a witty reference to one of its hit shows. It followed that with a series of self-aware memes, playfully poking fun at its identity crisis and the public’s reactions.

Amazon Shoppable Ads Merge Media & Commerce:

Amazon Prime Video is enhancing its advertising offerings by introducing shoppable ads that integrate real-time retail data, effectively merging media and commerce. These new ad formats, including contextual and pause ads, reflect a growing shift towards interactive and personalized advertising experiences. By leveraging its e-commerce capabilities, Amazon aims to provide advertisers with full-funnel marketing solutions that connect content with commerce, offering a seamless shopping experience for viewers.

In addition to these advertising innovations, Amazon is expanding its sports content with year-round packages, aiming to attract a broader audience and provide advertisers with more opportunities to engage with viewers. This strategic move underscores Amazon’s commitment to integrating entertainment and shopping, positioning Prime Video as a platform where viewers can not only watch their favorite sports but also interact with related products in real-time. Through these initiatives, Amazon seeks to redefine the streaming experience by combining content consumption with interactive commerce.

So Where Do We Go From Here:

We saw from this year’s Upfronts how the 2025 TV Upfronts marked a turning point in the television and streaming industry, emphasizing innovation, interactivity, and adaptability over traditional programming models. It shows that we’re no longer in an era where fall schedules and linear TV dominated advertiser attention. Instead, platforms are future-proofing, introducing advanced ad tech, expanding content strategies, and redefining viewer engagement to meet the evolving demands of consumers and marketers alike.

In short, the future of television isn’t just about what we watch, it’s about how we interact with it, who we trust to present it, and how seamlessly it integrates into our lives. The 2025 Upfronts made that loud and clear.

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How PR Can Mitigate Deep Fakes

How PR Can Mitigate Deep Fakes

May 6, 2025

How Proactive and Reactive PR Tactics Can Safeguard Your Brand from Deepfake Scandals

In an era where artificial intelligence can fabricate hyper-realistic videos and audio, deepfakes have emerged as a significant threat to individuals and organizations alike. The recent misuse of AI-generated deepfakes involving Goldman Sachs executives Abby Joseph Cohen and David Kostin underscores the potential reputational damage such fabrications can inflict. Similarly, legal challenges, such as Elon Musk’s social media platform X suing Minnesota over its deepfake law, highlight the complex interplay between technology, free speech, and regulation.

To navigate this evolving landscape, organizations must employ both proactive and reactive public relations (PR) strategies to mitigate the risks associated with deepfakes.

Proactive PR involves anticipating potential crises and establishing measures to prevent or lessen their impact. Proactive PR will build the shield before the storm. In the context of deepfakes, this means:

  1. Educating Stakeholders: Regularly inform employees, clients, and the public about the existence and risks of deepfakes. Awareness campaigns can empower stakeholders to critically assess digital content and recognize potential fabrications.
  2. Establishing Verification Protocols: Implementing systems to verify official communications can help distinguish genuine messages from deepfakes. This might include digital signatures or watermarks on official videos and statements.
  3. Monitoring Digital Platforms: Utilize advanced monitoring tools to detect unauthorized or suspicious content featuring company representatives. Early detection allows for swift action to counteract misinformation.
  4. Developing Crisis Communication Plans: Prepare detailed response strategies for potential deepfake incidents. These plans should outline the steps to take when a deepfake is identified, including internal communication protocols and public response measures.

By laying this groundwork, organizations can reduce the likelihood of a deepfake causing significant harm and ensure readiness to respond effectively if one does surface.

Despite the best proactive measures, deepfakes can still emerge, necessitating a reactive PR approach. Key steps include:

  1.  Swift Public Denial and Clarification: Immediately address the deepfake, clarifying that the content is fabricated. Transparency is crucial to maintain public trust.
  2. Engaging with Media Outlets: Work closely with journalists and media platforms to disseminate accurate information and counteract the spread of the deepfake.
  3. Legal Action: Pursue legal avenues against the creators and distributors of the deepfake. This not only seeks justice but also signals to the public and stakeholders that the organization takes such matters seriously.
  4. Internal Communication: Keep employees informed about the situation and the steps being taken. This ensures a unified message and prevents internal misinformation.

For instance, in the case of the Goldman Sachs executives, a prompt and transparent response would be essential to reassure clients and stakeholders of the video’s inauthenticity and the company’s commitment to integrity.

The legal landscape surrounding deepfakes is still evolving. The lawsuit filed by X against Minnesota’s deepfake law illustrates the tension between combating misinformation and protecting free speech. Organizations must navigate these legal complexities carefully, ensuring that their PR strategies align with current laws and advocate for regulations that address the challenges posed by deepfakes without infringing on fundamental rights.

Deepfakes represent a formidable challenge in the digital age, with the potential to cause significant reputational and operational damage. By implementing comprehensive proactive and reactive PR strategies, organizations can better protect themselves against such threats. Staying informed about technological advancements and legal developments is essential to adapt and respond effectively in this dynamic environment.

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You’re (Probably) Not the Target Audience

You’re (Probably) Not the Target Audience

April 28, 2025

Let’s be honest. If you touch the advertising industry–whether you’re a client, a creative, a strategist, or a self-proclaimed Jack-of-all-trades–you’ve probably fallen into the trap of thinking, “I’d never click on that,” or “This doesn’t resonate with me,” and most certainly, “If I wouldn’t want to buy, no one else will.”

Here’s the reality: you are not the target audience.

 The Mirror Effect

It’s natural to view campaigns through our own lens. After all, we’re immersed in a brand’s world consistently, if not every single day. Unfortunately, assuming personal preferences align with target audience preference can lead to misguided strategies (and frustrated clients and teams). This phenomenon, often termed the “mirror effect,” occurs when you project your personal taste into your campaigns and messaging, ignoring how the audience thinks or feels.

Consider this: a campaign that feels “off” to you might be spot-on for your target demographic. On the flip side, that specific message you know is going to drive conversion may be alienating your consumers. It is essential to differentiate between personal and audience preference. Effective advertising isn’t about appealing to your own tastes and C-Suite opinions, it’s about resonating with your target consumer.

Take Nike, for example. The brand built its legacy on bold, inspiring stories that spoke directly to athletes and everyday people chasing greatness. But recently, Nike’s choices have felt more like they’re trying to keep up with the conversation than lead it. They’ve drifted from the values that established them as the market leader, and instead started projecting what they thought would be more profitable for the business—casting aside the brand aspects their audience actually connects with.

Rather than drive innovation and inspiration in their marketing efforts, Nike shifted efforts to performance-based metrics and promotional messaging to drive immediate sales–ultimately resulting in a consumer uninterested in the label alone and revenues declining 10% YoY.  That kind of misalignment doesn’t just hurt brand perception—it hits the bottom line.

How to Stay Audience-Centric

  1. Embrace Data-Driven Insights: Use data to get real about what your audience actually wants. Numbers don’t lie–let them guide you.
  2. Engage in Active Listening: Feedback, reviews and social media interactions offer unfiltered insights into your audience’s perceptions and desires.
  3. Diversify Your Team: Bring different voices to the table–different backgrounds, experiences and ways of thinking help you see what you might miss on your own.
  4. Test and Iterate: Test different ideas, see what sticks and consistently refine to ensure your campaigns stay relevant.

Opportunity of Reflection

The mirror effect gets a bad rap—and for good reason. It’s easy to fall into and hard to spot. But for brands that know how to recognize it, it can be a powerful advantage. When you catch yourself marketing from the inside out, it’s a chance to pause, check your assumptions, and refocus on the audience you’re actually trying to reach. It raises an important question: are we creating for ourselves, or for them?

This kind of self- and brand-awareness is lucrative. The moment you stop seeing your own reflection and start seeing your audience clearly, you’re in a much better position to connect, inspire, and ultimately drive results.

Nike, to its credit, recognized the disconnect. Rather than doubling down, the brand pivoted–returning to its roots with a global campaign that reignited its original spirit of possibility and perseverance. This spot didn’t just celebrate athletic greatness, it invited everyday people to dream bigger, think bolder, and embrace their potential in an audience-first approach. Nike got back to speaking to their audience instead of at them. The response? A renewed sense of connection.

It’s easy to let personal bias sneak in, but here’s the truth: if you’re building ads for you, you’re probably missing the mark. Great campaigns aren’t built on personal taste–they’re built on audience truth. Whatever your role, check yourself: Are you making decisions based on what you like, or what your audience needs to hear?

Because if it’s the former, you’re not advertising. You’re creating a mirror.

But if you recognize the mirror, you can turn it outward to reflect what matters most.

Curious about building audiences who will actually drive results for your brand? Let’s chat.

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Scroll-Stopping or Eye-Rolling? When Brands Should Say No to Social Media Trends

Scroll-Stopping or Eye-Rolling? When Brands Should Say No to Social Media Trends

April 21, 2025

What’s Still Trendy?

Pickleball? Cold plunges? Owala water bottles? Are we still saying things are demure?

Participating in trends on fast-moving platforms like Instagram and TikTok can help brands stay relevant, reach new audiences, and build authentic connections. However, trend participation can be cringy or off-brand when done without intention.

The key? Intentionality. Before your brand hops on the next trending sound or meme, run it through these three filters to make sure it’s not just timely but also valuable.

Follow These Three Checks to Ensure That Trend Participation Adds Real Value:

1.) Does The Trend Align With Your Audience’s Culture and Posting Platform?

Not every trend works for every audience or every platform. A Gen Z-focused brand might thrive on TikTok dance or meme trends, while a B2B brand might have greater success in clever LinkedIn memes or relatable posts, depending on its audience.

Also, consider where the trend originated. A format that takes off on TikTok may not on Instagram, even if both favor short-form video. Gymshark is a great example. They lean into inspirational photos and polished content on Instagram while embracing trends and humor on TikTok. Same brand, different audience strategies. Additionally, other trends can cross platforms successfully, and adapting trends takes a deep understanding of your following on each platform. 

2.) Is It Culturally Relevant to Your Brand, Not Just Popular?

It’s easy to copy what’s trending. But the best-performing trend content adapts viral moments in a way that feels unique to your brand and taps into broader cultural relevance.

Consider adding a clever twist or tying a trend into a seasonal moment or pop culture event. Either way, you want to stand out by being thoughtful, not just timely.

3.) Is it Executed with Intention?

Going “all in” on a trend means more than just replicating a format. It means integrating it into a campaign with clear messaging, strong visuals, and cross-channel consistency. Audiences can sense when something is thrown together just for reach. So don’t just follow the format. Own it, elevate it, and make it mean something.

When Trend Participation Does More Harm Than Good

Even with the right strategy, not every trend is worth your brand’s time. Just as the right trend can build momentum, the wrong one can do real damage. Here’s when trend participation can backfire and actually hurt your brand more than help it.

1.) It’s Already Past Its Peak

According to a report from Sprout Social, 27% of consumers believe that trend-related content is only relatable and worthy of engagement within the first 24-48 hours of the trend’s peak. Users, on average, spend 53 minutes a day on TikTok, making trends past this window seem stale and the brands behind the trend disconnected or out of touch. That said, while most trends need to be posted in this initial peak, others can withstand a longer time period, but often these trends are less specific (like a dance trend) and more easily adapted to fit your own audience and niche. 

2.) It Feels Forced or Inauthentic

Approximately 33% of consumers find it embarrassing when brands jump on trends that don’t fit their identity. Participating in a trend needs to align with your brand’s tone, industry, or values to avoid your followers feeling that it is inauthentic. 

3.) It Lacks Context or Cultural Awareness

Many memes, phrases, trending dances, or viral audios have cultural significance. Understanding the origin of trends is key to ensuring that your brand’s participation does not come across as tone-deaf, exploitative, or misrepresenting your brand’s values. 

How to Evaluate Whether a Trend Is Right for Your Brand

Before your team decides to join a trend, consider asking the following:

  • Does this trend align with our brand values and voice?
  • Can we execute it in a way that feels original and compelling?
  • Are we legally allowed to use this audio, image, or concept?
  • Do we fully understand the cultural roots or implications of this trend?

If the answer to any of these is “no” or even “maybe,” it may be worth reconsidering or finding an alternative angle.

Leverage Creators When It Makes More Sense

Sometimes, the best way to engage with a trend isn’t through your brand account at all. Partnering with content creators or influencers can offer a more authentic, audience-native way to participate, especially if your brand voice is more formal or polished.

Tools to Spot Trends Early and Avoid Playing Catch-Up

Success in trend marketing often depends on speed. But that doesn’t mean guessing or jumping in blindly. Use these tools to stay ahead of the curve:

  • Google Trends: Use the “Trending Now” tab to track real-time interest in search terms and topics.
  • Pinterest Predicts: Ideal for spotting emerging lifestyle trends with long-tail potential.
  • Exploding Topics: Identifies early-stage trends before they hit mainstream attention.
  • Social Listening Tools (e.g., Brandwatch, Sprout Social, Meltwater): Monitor conversations across platforms to understand what your audience is reacting to and how.
  • Influencers and Content Creators: Following niche influencers and meme accounts can serve as an early radar for trends with staying power.

The Bottom Line

Trends can be a powerful tool for visibility and engagement, but only when they align with your brand’s voice, values, and audience. The most successful brands don’t just follow what’s popular; they make it their own.

If your team is unsure when or how to explore including trending content on your feeds, or if you want to build a more consistent, strategic presence on social media, working with an agency can help. From trend spotting to content creation to storytelling, a good agency brings both the expertise and outside perspective needed to grow your organic social media channels.

Discovery call

We can start right now. Simply complete a quick form and we’ll set up a discovery call to dive deep on your business needs.